Returns

We want you to feel confident shopping with us. While we don’t offer refunds for change-of-mind returns, you’re welcome to send items back within 14 days for a store credit or exchange if the size isn’t right or you’re not completely happy.

If you’re unsure about a product, our team is always happy to help before you place your order. Just get in touch.

Of course, if an item is faulty, we follow the Consumer Guarantees Act and will make things right.

How to request a return

Use the button below to open your Astrolabe Outdoors customer account and submit a return request. You’ll sign in using an email verification code, so there’s no password to remember.

  1. Sign in. Enter the email address you used when placing your order, then select Continue.
  2. Check your email. Copy the six-digit verification code from the sign-in email and enter it to access your account.
  3. Open your order. Select the order containing the item you want to return, then choose Request return or Return items, depending on the option shown.
  4. Select your items. Choose the item or items you’d like to return, select a reason and add a note explaining your request.
  5. Submit your request. Select Request return. You’ll receive an email confirming that your request has been submitted for review.

What happens next?

Submitting a request does not mean your return has been approved. Our team will review it and email you with the outcome. If approved, we’ll send the shipping instructions. Please wait for those instructions before sending your item back.

After we receive the item, we’ll issue a store credit (Gift Voucher) that you can use online or in-store.

Need help with the portal?

If you can’t find your order, check that you’re signing in with the same email address you used at checkout. If a return option isn’t shown or you need help with a faulty item, get in touch with our team and include your order number and a description of the issue.

Items We Can’t Accept Back

  • Special-order items
  • Items returned to take advantage of a promotion
  • Underwear
  • Clearance items
  • Bulk purchases (2+ of the same item), especially if ordered in specifically for you